FREQUENTLY ASKED QUESTIONS
We will try our utmost to help make your purchase with us as easy as possible. If you need any help or advice please telephone 0115 9521122 or 0115 9539032
Guidelines are being changed all the time so please look out for our updates.
How Do I Place An Order?
Telephone, email or text
When paid for we will forward goods by our own transport to NG15 area and by post to other parts of the UK. if we feel it requires this.
We have created a simple online presence which is user friendly. If you require any help please tel. 0115 953 9032
Q: Will I be able to come into the store to look at products, gauge sizes or try items on?
A: Unfortunately no. As we have such a high footfall in the summer social distancing instore is not possible and Government guidelines say to close changing rooms.
Q: Returns / Exchanges - Can I bring an item to the shop to swap?
A: No. You must telephone or email your requirements first and you will be advised when you will be able to return your unwanted items to the store. We reserve the right to charge for returns by our own transport.
Please note there could be a delay in any refunds as we have to quarantine returned garments.
If you need to replace items you will need to place a new order.
Q: How do I return items in the post?
A: Send the items back to us within 14 days from receipt of your order for a full refund including your original shipping costs. Returns after 14 days will receive a refund for the goods only. You must obtain proof of posting if returning via post. If you are sending back part of an order rather than a complete order then your shipping costs will not be re-reimbursed.
Q : Click & Collect.
A: We will advise anyone, wishing to call and collect, when their order is ready. A collection time must be obtained from the shop and collection will be via the shop front.
Q: How will I know what sizes to purchase?
A: As with all clothing purchases online a combination of estimate and best guess are generally used, however, we have placed sizing guidance on the website for your convenience.
Q: Can I order over the telephone?
A: Please only use this method if you are not able to use our website to place an order. The website is very easy to use and mobile-friendly.
Q: Can I arrange a fitting appointment for a child with SEND (Special Educational Needs)?
A: This is usually a part of our service however whilst we're under COVID-19 restrictions we will not be able to allow a fitting in the shop but please contact us and we will do our utmost to ensure your child is able to wear the school uniform.
Q: When are you likely to resume full 'regular' operations?
A: How long is a piece of string? At the moment we envisage operating this way until the end of March 2021
Q: Do I need to order ahead to get my logo'd school items?
A: Unlike other schoolwear retailers we keep everything in stock for your convenience. We have facilities locally to embroider garments but the majority of our stock is embroidered at the source.
Payment & Shipping
We do not deliver outside the UK
At the moment delivery is free to our local NG15 area for orders over £25. The cost to other postal addresses will be notified to you on the invoice. Delivery to the NG15 area will be by our own transport. All returns must be notified to us in writing or telephone.
We accept most credit cards, BACS payments is also an easy method of payment and is so secure.
Returns & Refunds To meet the present guidelines we will require you to notify us by email or telephone of your reason for return and we will advise you of when you can bring your items to the store. We will not accept any returns of any description without an appointment. Refund for Items returned after 14 days will be by credit note only.
Size Guides. Please see our size guides to avoid unnecessary returns and if you are in doubt please telephone 0115 9521122 or 01159680062.